Frequently asked questions
We're here to help so we have collated some questions that you might find useful when purchasing the pain relieving pad.
HOW LONG CAN I USE THE PAIN RELIEVING PAD FOR?
The pain relieving pad is for external use only and can be used across multiple areas of the body. We recommend limiting each session to around 20 minutes. Additionally, you can reapply the pad up to three times within 24 hours for optimal relief.
CAN I USE THE PAD INSTEAD OF MEDICAL ASSISTANCE?
The pain relieving pad is not a medical device and should not be used as a replacement for medical treatment. If you feel unwell or develop skin reddening or a rash whilst using the device, stop using the pad immediately. If symptoms persist, always consult your health care professional.
WHAT BATTERIES ARE NEEDED FOR THE PAIN RELIEVING PAD?
The pain relieving pad requires a standard AA battery. When you purchase the device, an AA battery is included for your convenience. please dispose of old batteries at a battery recycling drop-off for proper recycling.
IS THERE ANY GUIDANCE ON USING AND MAINTAINING THE DEVICE?
Please refrain from using the device while in bed or sleeping, avoid immersing it in water or any other liquid, and discontinue use if there are any signs of damage to it. Under no circumstances should you attempt to repair the device yourself. To clean the device, remove the strap and handwash it in warm soapy water. Additionally, wipe down the pad with a cloth. It's important not to use any chemicals to clean the pad.
WHAT IS YOUR MONEY-BACK GUARANTEE?
Our money-back guarantee lets you have 14 full days of use in the comfort of your own home. More information can be found here. Please note this device is not to be used instead of medical treatment but a non-invasive way to help manage pain.
WHO SHOULD NOT USE THE PAIN RELIEVING PAD?
The pain relieving pad is a drug-free, non-invasive solution designed for external use by adults only. It's important not to apply the pad over genital areas, known cancer sites, or on broken or sensitive skin. Do not use during pregnancy unless directed and approved by a trained medical professional. If you feel unwell or develop skin reddening or a rash whilst using the device, stop using the pad immediately. If symptoms persist, always consult your health care professional.
Our commitment to you
Simple and easy to use
Our versatile and multi-use design doesn't require any complicated set up, making it a convenient choice.
Designed by Doctors
Extensive development has led to the creation of a drug free, non-invasive alternative for pain management.
Trusted by you
Since its inception, individuals like you have tried and tested the pad. We value customer feedback!
Money-back guarantee*
Try our product with confidence. If it doesn't meet your expectations, we'll make it right.*